At DiamondCraft99, we want you to be completely satisfied with your purchase. If you are not happy with the product you received, we offer refunds and returns under the following terms and conditions.
Return Shipping
- Returns must be shipped back within 7 days of approval.
- Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
- We recommend using a trackable shipping method for all returns.
Return & Refund Eligibility
You may request a return and refund within 7 days of receiving your order if:
- The item is unused, unworn, and in the original condition
- All tags, packaging, certificates, and accessories are intact
- The product is not damaged due to misuse
Please contact us within 7 days of delivery to initiate a return request. After this period, we cannot offer refunds or exchanges unless otherwise agreed.
Non-Refundable Items
Certain items cannot be refunded or returned unless damaged:
- Gift cards
- Customized or personalized jewelry (unless defective)
- Items returned without original tags, packaging, or certificates
- Worn or damaged products due to misuse