At DiamondCraft99, we understand that sometimes plans change. This Cancellation Policy explains how and when you can cancel your order.
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order
- Once the order is shipped, it cannot be cancelled
- Custom or personalized jewelry orders cannot be cancelled once production has started
How to Cancel an Order
To cancel your order, please email us at: support@diamondcraft99.com
- Order number
- Name used for the order
- Reason for cancellation
Our team will review your request and confirm the cancellation status within 1–2 business days.
Non-Cancellable Orders
The following orders cannot be cancelled:
- Orders already shipped
- Customized or personalized jewelry
- Orders placed during special promotions or clearance sales (if stated)